Welcome to Homeomart's Shipping and Returns/Refunds Policy
This policy applies to all products purchased through Homeomart, a platform proudly owned and operated by Indibuy Pvt Ltd. We're committed to providing a seamless shopping experience, and understanding our shipping practices and policies will help ensure just that.
14-Day Hassle-Free Return Policy
At Homeomart, your satisfaction is our top priority. We strive to keep you delighted with every purchase, which is why we offer a generous 14-day return policy. If you're not completely satisfied with your order, we're here to make it right.
Our Commitment to Quality and Service
We stand behind the quality of our products and services. If you need to return an item, our 14-day return policy ensures that your experience remains smooth and worry-free.
Inspecting Your Delivery
Please take a moment to inspect your package before accepting delivery. If the packaging appears damaged or tampered with, we advise you not to accept it and to contact our support team immediately at 09686858499 or 0831-3555300 (available Monday to Saturday, 10:30 a.m. to 6:30 p.m., except on national holidays). Should you discover any damage after accepting the package, please contact us within 7 days of receipt.
Easy Return and Refund Process
Initiating a return is simple. Reach out to our customer care team at cs@homeomart.com or call/WhatsApp us at 09686858499. We may request images of the damaged product for verification. To process your return, ensure that the product is in its original packaging, with all tags and invoices intact. We'll guide you through the process, and if eligible, arrange for a pick-up service within India.
Shipping Information for International Orders
For our international customers, we accept payments in US dollars. We take extra precautions to ensure your order is well-packaged and all necessary documentation is in place. You'll receive dispatch details within 3-5 days of placing your order. Please note that customs procedures may vary, and while we assist with all export-related documentation, coordination with local authorities may be required in case of hold-ups. Any customs duties or additional documentation required will be the responsibility of the customer.
Handling Rejects and Damage Claims
We aim to deliver your order in perfect condition. In the unlikely event of damage during transit, we will work diligently to resolve the issue to your satisfaction. However, please note that no claims or refunds will be entertained in cases where customs authorities reject the parcel.
Delivery Turnaround Time (TAT)
Delivery times vary depending on the destination and may be influenced by customs procedures or peak season backlogs. Customers are responsible for managing any additional formalities required by their country.
Refund Policy
If you decide to cancel your order after it has been shipped, refunds will be processed once we receive the goods in their original condition. Please note that shipping and platform charges will be deducted from the refund. You can generate the return label to our address provided on our contact us page.
Shipping Charges (in INDIA)
| Shipping Type | Zone | Order Value | Weight | Shipping Charges |
|---|---|---|---|---|
| Standard Shipping (Prepaid Orders) | India (A) Zone | Up to Rs. 499 | Any | Rs. 70 |
| Standard Shipping (Prepaid Orders) | India (A) Zone | Rs. 500 to Rs. 3000 | Any | Free |
| Weight-Based Shipping | India (A, B, C) Zones | Above Rs. 3000 | Up to 1kg | Varies by Zone |
| Weight-Based Shipping (COD Orders) | Andhra Pradesh, Delhi, Goa, Karnataka, Maharashtra, Punjab, Tamil Nadu (except Pondicherry), Uttar Pradesh, West Bengal, Telangana | Any | Up to 1kg | Rs. 120 |
| Weight -Based Shipping (COD Orders) | Chandigarh, Chattisgarh, Bihar, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Kerala, Madhya Pradesh, Orissa, Rajasthan, Jammu and Kashmir, Lakshadeep, Manipur, Meghalaya, Mizoram, Nagaland, Pondicherry, Sikkim, Uttarkhand, Dadra and Nagar Haveli, Daman & Diu, Andaman & Nicobar, Arunachal Pradesh, Assam, Tripura | Any | Up to 1kg | Rs. 150 |
Responsibilities
- Customer Information: The customer is responsible for providing accurate shipping details. Delays or losses due to incorrect or incomplete information will not be covered by Homeomart.
- Tracking: Upon dispatch, customers will receive a tracking number to monitor their shipment’s progress.
Order Modification
Once an order is dispatched, modifications to shipping details cannot be accommodated.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer support team.